Delivery and Returns

Shipping

When will my products be dispatched?

Our turnaround time is 3-5 working days, so your products will be dispatched within this period. In the unlikely case of a delay, we’ll contact you with an update.

How are my products shipped?

Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail or DPD.

Will I be able to track my products as they’re shipped to my customers?

Yes, but only if you’ve upgraded your service to Recorded or Courier. When shipped to the UK, Royal Mail’s Recorded service is only tracked on collection and delivery – if you want to track UK parcels in more detail you’ll need to use the Courier option. Both Recorded and Courier offer detailed tracking for all orders shipped outside the UK.

Where can I find my parcel tracking information?

Your tracking code will be included in the dispatch notification sent to your email address.

When will my products be delivered?

This depends on the courier, but Royal Mail quote their First Class delivery service as taking 1 to 3 working days for UK deliveries, 3 to 5 working days for Europe and 7 to 10 for the rest of the world. The Courier option is a next working day service in the UK.

What if my order doesn’t arrive?

Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & INT. This is because we cannot claim from royal mail until this time.

If an order does not arrive, we always recommend asking the customer to check at their local post office and confirming their address before contacting us. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.

Do you ship worldwide?

Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail or DPD depending on the shipping method you selected.

Returns

Do you accept returns or exchanges?

Please ensure returns are sent with original packaging and labels, unwashed and unworn (other than being tried on for size) condition and we will process a refund for your returned item(s). Please note we cannot exchange items, only refunds are available.

We ask that any item returned to us has all labels intact and that the garment is folded neatly and in original condition, so that it can be resold. Please note, where an item is returned to us in a condition that prevents us from re-selling it, we do reserve the right to send the item(s) directly back to you.

Ordering another size or style?

Just re-order the product you are wanting on the mamilwear website so that you can secure what you want and get the replacement as soon as possible. Please note we cannot exchange items – we will refund the original item purchase.

Who pays for the postage for a return?

The cost of returning an item for a refund is your responsibility. Liability for the return is with you until it has arrived in our warehouse, so please select whatever shipping method you feel is suitable, however you will need to use a tracked service if you want confirmation that your return has arrived at our fulfillment warehouse.

Can I return a sale item?

Sorry no. We will occasionally discontinue products and put them on sale to clear the remaining stock. These clearance items cannot be returned or refunded.

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